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Store Policy

At All Up Luxury, we believe every pre-loved designer piece deserves to be treated with the same respect, craftsmanship, and attention to detail as the day it was created. Our customer care policy ensures transparency, trust, and confidence in every purchase.

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Authenticity Guarantee

We stand by the authenticity of every item we sell.

  • All handbags undergo a multi-step authentication process performed by trained experts.

  • We use trusted third-party authentication partners when necessary.

  • If an item is ever found to be inauthentic, we offer a 100% money-back guarantee

 

Condition Transparency

Every bag is pre-loved and one-of-a-kind. We promise honesty about condition.

  • Each product listing includes detailed video of wear, patina, and imperfections.

  • Professional photos show the bag from multiple angles.

  • Condition grades (e.g., Excellent, Very Good, Good, Fair) help set clear expectations.

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Customer Support

Our customer care team is here to assist you with questions before and after your purchase.

  • Response time: Within 24–48 hours on business days

  • Contact methods: Email, website form, or social media

  • We’re happy to provide additional photos, measurements, or details upon request.

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Shipping Policy

We carefully package every item to ensure safe delivery.

  • All orders ship within 2–3 business days unless otherwise noted.

  • Orders include tracking and insurance for peace of mind.

  • Upon Request signature and extra charge a confirmation can be added for high-value purchases. 

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Returns & Exchanges

Due to the nature of luxury resale:

  • All sales are final.

  • We do not accept returns or exchanges.

  • Any concerns must be reported within 48 hours of delivery, with photos.

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Payment Security

Your payment information is always protected.

  • We accept secure forms of payment through trusted processors.

  • All personal data is encrypted and never shared.

 

Care Instructions

Pre-loved designer bags require gentle handling.

  • Keep bags away from sunlight.

  • Avoid moisture and overloading.

  • Leather, suede, and exotic materials should be cleaned or conditioned by professionals only.

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Commitment to Sustainable Luxury

By purchasing pre-loved designer pieces, you’re helping reduce waste, extend product life, and support circular fashion. We’re proud to contribute to a more sustainable future.

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Policy Updates

All Up Luxury reserves the right to update this policy at any time.
Updates will be posted on our website, and continued use indicates acceptance of the latest terms.

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